Power Drawers Technical Support

Getting Help with Technical Problems

Before sending us a message, consult the extensive Power Drawers Online Manual and this web site's Troubleshooting Section for answers to technical questions. Troubleshooting has answers to every support question we have been asked. Before reporting a problem, please read the page Is a problem related to Power Drawers? to help determine the cause of the problem.

If your question is not already answered in the Online Manual or on this website, use the Tech Feedback Form below. We can also be reached by email and fax if you have any difficulty using the Tech Feedback Form. If you wish to send us a screenshot or other files to show us the problem, please email such files to help@dynamickarma.com as well as filling out the form below.

Tech Support Feedback Form

indicates a required field that must be filled in.

Type of Problem

Do you have the Full or Evaluation Version?

If you have the full version, what is your User Key?

Error Message (if any) About error messages..

Windows Version

Memory (RAM)

Describe the Problem Please describe the problem in as much detail as possible including what happened just before the problem occurred. Any details are helpful.

How to Reproduce the Problem We can't fix a problem unless we can reproduce it here.

Since Power Drawers has been tested for thousands of hours on all supported Windows platforms, all known problems have been fixed. New problems are therefore unusual, so we really need specific instructions on how to make the problem occur with as much detail as possible. If screenshots or other files will help show a problem, email them to help@dynamickarma.com as well as filling out this form.

Other Shell Extensions If telling us about a program error, crash or freeze, please copy the contents of otherShell.txt into the field below to help us reproduce and fix a reported error. otherShell.txt is stored in the Power Drawers folder (C:\Program Files\PowerDrawers by default).

CONTACT INFO
Full Name (first, last)
Email
Repeat email
(email must be entered twice to make sure it's correct)

Note: If you filled in your full return email address correctly, you will receive a confirmation email shortly after we receive your message. If you do not receive an email confirming your message within one hour, try resubmitting your support question. If you still don't get confirmation, email help@dynamickarma.com for assistance.

Other Ways to Get Tech Support
Do not call our voice phone lines for tech support since the operators just process orders and do not have technical information.

Email:
Product Information/Tech Support: help@dynamickarma.com
Product Suggestions: ideas@dynamickarma.com

Fax: Click here for details to fax us.